This page should answer a few of your questions, should you have any. Feel free to contact us via email or live chat if you need any more help!

Do my coins expire?
Yes, coins expire if the account associated with them hasn't been accessed in 2 years. 

How do I redeem a coupon code?
You can redeem a coupon code by clicking your username in the top right-hand corner and selecting “Redeem Coupon” in the drop-down menu.

Do you have a referral program?
Yes, just visit the “Promote” tab and click “Referrals”.

Is there a limit on how many coins I can earn?
No, we don’t restrict your earnings.

Do you have an influencer program?

If you have a large online audience, feel free to send us an email about sponsorship! We'd love to hear from you.

What are offers?
Offers are simple tasks that you can complete to earn coins! We have thousands of offers for you to complete from our partners.

What is a chargeback?
Chargebacks are applied to your account when our partner or advertiser has cancelled your transaction.

Chargebacks can occur for many reasons, including fraudulent completions, cancelling during a trial period, completing the offer multiple times, accessing the offer using a proxy server or VPN or trying to complete the offer illegitimately. Chargebacks will always come directly from our partners - we never remove coins from your account ourselves.

If you receive a chargeback your account will automatically be banned, suspended or deleted. You can request for your account to be re-activated by getting in contact with us.

Why aren't any offers available for me?
Alpaca Cash is available worldwide, but some offers will be made for specific demographics, especially surveys.

Sit tight, our partners are adding new offers and surveys all the time!

How many offers can I complete each day?
As many as you want! We don't impose a limit.

How do I complete an offer?
You can complete offers by visiting the “Earn” tab and choosing from one of our many providers.

Why was I disqualified from a offer/survey?
Each survey has a certain purpose and specific demographic requirements. If the answers you provided are not in line with the type of person that the survey provider wanted to survey your data will be excluded and you'll be screened out from the survey.

This isn't always based on your demographic information. Sometimes a survey will ask the same question twice to make sure that you're paying attention and giving consistent answers.

Make sure that you are always giving honest, valid answers and that you're paying close attention to the questions to avoid being screened out.

How do I complete mobile offers?
You can complete mobile offers at any time from your mobile devices, such as a phone or tablet. Follow the offer instructions to receive your coins, just like you would on a desktop.

Some offer walls even allow you to view offers on a desktop device and get a personalised link sent to your email, which you can then open on your phone and use to complete the offer.

Can I use Alpaca Cash on my phone?

Yes, Alpaca Cash is fully supported on mobile devices and tablets.

I referred someone, but never received any coins?!
There are several different reasons why this can happen, including:
• They didn't sign up using your referral link
• Their third-party cookies were disabled
• They cleared their browser cache or cookies

We will not be held responsible for any problems that arise with referrals. Sorry for any inconvenience.

Can I refund my coins after I've received my withdrawal?
Unfortunately, this isn't possible. After you've received your payment, we cannot refund the coins to your account.

Sorry for any inconvenience.

My offer didn't credit?!
If you completed an offer from one of our offer walls but didn't receive your coins, the fastest way to receive credit is to contact their support team directly.

Most offer walls have a link to contact support at the top of the offer wall. You may need to include your username in the support request.

Please feel free to contact us about missing coins; we'd be happy to handle it for you!

How is my withdrawal delivered?
Withdraws are handled differently depending on the type:

If you have any queries feel free to contact us!

What can I withdraw? What rewards are available?

Our current withdraw options include PayPal,, Steam and various charities.

If you'd like to see a new option available don't hesitate to contact us!

How long does it take to receive my withdrawal?
We make take up to 14 days to process your withdraw request, but 99% of requests are successfully sent out within 12 hours.

Please feel free to contact us if you want more information regarding your withdraw request!

I forgot my username! How can I reset it?
You can easily retrieve your username by clicking “Forgot Username” on the login page.

I forgot my password! How can I reset it?
You can easily reset your password by clicking “Forgot Password” on the login page.

How can I delete my account?
Please contact us if you want to delete your account.

Can I have more than one account?

Only one account is allowed per person, and per device. Using multiple accounts will cause your accounts to be suspended, banned or deleted!

If you have any concerns over your accounts, or if you own multiple accounts and want to prevent yourself getting banned, please feel free to contact us!

How can I redeem my coins?
Redeeming is easy!

Simply visit the “Withdraw” tab and choose a provider. Enter the amount of coins you want to redeem and click the button!

What's the minimum withdraw amount?

Minimum withdraw varies by provider, ranging from 10 coins to 1000 Coins.

How much are coins worth?
Alpaca Cash uses an on-site currency to make it easier for you to understand how much you've earned. Coins are currently worth $0.01 US Cent each; 100 Coins equals $1.00 US Dollar.

How can Alpaca Cash afford to pay users?

Alpaca Cash receives offers from third parties, who give us money each time you complete one of those offers. We keep a small cut and give the rest to you!

What countries is Alpaca Cash available in?
Alpaca Cash is available worldwide, however, the offers available to you will sometimes depend on your location. Most offers will be available to users from the United States, United Kingdom, Canada, Australia and Europe.